ZS
Zamo S
1 reviews | Active since Oct 2020
12 Jan 2026, 07:22
My FNB Account service Charges was High : Querry
Yesterday, the 09th of January 2026, I have bad experience with FNB when I came in to ask about service charges on my FNB account. At the beginning I was attended by a lady who handled me nicely as as customer and she escalated me to a gentleman who some rude when he says to he will not repeat himself when I ask similar question more than once. He seems to have no knowledge about what I actually needed, He was very rude sometimes. I have never experienced such a bad service on other branches but the FNB Crompton branch must educate their standing consultants about customer care. Not this ******* gentleman who handled me yesterday.
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Zamo S's updateReviewer Update
12 Jan 2026, 14:21Today, my complaint was attended by a lady who have explained to me clearly why I was charged a service fee on my account. She was at least knowledgeable with customer care skills to specify which transactions I am being charged for. Now I know what to avoid on my daily transactions and that was a service I deserve to offered on Friday last week which I could not get from the Gentleman whom I was told he was Siyabonga. Thank you to the lady who called and explain everything to me in full details! today!
ZS
Zamo S's update12 Jan 2026, 14:21
Reviewer Update
Today, my complaint was attended by a lady who have explained to me clearly why I was charged a service fee on my account. She was at least knowledgeable with customer care skills to specify which transactions I am being charged for. Now I know what to avoid on my daily transactions and that was a service I deserve to offered on Friday last week which I could not get from the Gentleman whom I was told he was Siyabonga. Thank you to the lady who called and explain everything to me in full details! today!