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Mthobisi D

1 reviews | Active since Jul 2022

27 Jul 2022, 23:26

My FNB account is still out on hold even though I've done everything I was asked to do!!! Still disappointed regarding your professionalism and treatment towards your clients

I'm still having trouble with my fnb account that was put on hold....I've literally done everything I was asked to do but up until today, my account hasn't been released yet... What more should I do or what's more is needed from me for my account to be released? I've been trying by all means to communicate with Mr John Volmink ( responsible for putting my account on hold) and he is literally just ignoring my emails....I've done everything he asked me to do but yet he hasn't released my account...is this a proper way to treat your clients FNB? Is this the professionalism your respected brand provides for their clients? Is this what you hold with pride? Why are you damaging your name with such effort? Why treat your clients like this? It's been more than 2 months of me fighting for one thing to be resolved but yet till this day, my issue hasn't been resolved!!!!! Nxa!

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MD
Mthobisi D's update28 Jul 2022, 19:26
Reviewer Update
I was informed by FNB that my account has been fully unfrozen. I have 2 accounts with FNB, an easy account and a savings account. It's my easy account that has been unfrozen, I also have money in my savings account that I need. Kindly assist me with unfreezing my savings account.

Mr John Volmink( from FNB and responsible for freezing my account) had reserved an amount of R230 from my easy account and had asked me to pay the money back to the capitec account it had came from....so I had recently paid the R230 and ever since then, he hasn't responded to my emails and still hasn't unfrozen my savings account. So, please, I'll also need the R230 back into my easy account.