zM
zaba M
1 reviews | Active since Jan 2019
14 Jan 2019, 12:25
My FNB account is frozen for 4 month now
i was unable to transact so i decided to contact FNB where they told me that my account is frozen due to ***** suspicions. i visited the branch several times from September 2018 till today i do not receive any assistance. the bramch last said i must leave my details they will contact me, no one returned me so i went to the branch again, they told me they are sending an email to Bianca who froze my account. i have been calling Bianca but still no assistance, Bianca is no longer picking the calls. i think of closing the account now and never bank with FNB again. im stuck i cannot find a way forward..
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FNB (First National Bank)'s replyOfficial
14 Jan 2019, 13:25Good day Zaba,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply14 Jan 2019, 13:25
Official
Good day Zaba,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)