BS
Bilal S

1 reviews | Active since Oct 2013

17 Apr 2016, 13:38

My FNB account has been hacked 3 times!

A month ago my 2 of my FNB cards have been cloned. I went to the Koster branch and reported. They told me it was sorted, because they are so unprofessional they just reopened my account without issuing new cards or even investigating the matter. A week ago someone tried to use my cards again. This time i called the call centre personally to cancel my cards and teach fnb staff to do their own job. My new card is at the Koster branch, and since i am a FNB premium customer for almost 40 years. I expect the card to be delivered to me from the branch by the banker thats supposed to be allocated to me, pleaae inform them that i am waiting. Today I got a message saying that my cellphone banking was used ! FNBs security its pathetic these past few days. I know of many incidents of personal friends who's fnb accounts have been hacked or cards cloned. Sort out this *******, you loosing customers. If this happens another time i give you permission to close all my accounts. I dont have time for this unprofessional company.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Apr 2016, 09:33
Official
Hello Bilal Suliman,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 906906 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)