My FNB account (***) was frozen on 8 December 2025 under reference ***

My FNB account (***) was frozen on 8 December 2025 under reference ***. To date, I have received no formal communication explaining the reason for the freeze or identifying the disputed transaction. After contacting ***, I was assured on 15 December 2025 that the matter would be resolved within 5 working days. As of 2 January 2026, no action has been taken and no feedback provided. The lack of transparency and failure to meet promised timelines is unacceptable. I remain unable to access my funds without explanation. I request urgent escalation, a clear explanation, and immediate resolution of this matter.