MY FICA DOCUMENTS WERE ACKNOWLEDG BUT ACCOUNT STILL BLOCKED!!!!

I am the Fnb client for over 15 years ,my account was blocked that I should submit FICA documents in compliance with the law ,but what was embarrassing is when I submitted the required documents on first day 18th October the consultant called the FICA Desk who confirmed that all the Documents are correct and sufficient for compliance purposes , later I called the private clients consultant who told me that the account was unblocked and was blocked again and that was Odd and demonstrated lowest lever of customer service and professionalism, I went to the branch again to enquire and I was made to talk to a consultant from the FICA desk who came with different demands that were contradictory to the previous day , I gave the what they requested and the consultant once more called the FICA desk to confirm if the documents are in line with the requirements she wants again confirmed the correctness of the documents , to my surprise they sent a different demands of different nature ,‘meanwhile my livelihood is in jeopardy and had put it to them that what they are doing is unprofessional and lacks a minimum levels of customer service, as we speak according to me they shift goal posts as if they don’t know what is required from customers , FNB used to be a good bank but now their standards have deteriorated to all time low and they now failing to meet minimum standards I can’t be confident that my money is safe with them