My family and I are leaving your arrogant bank.

“It’s not about proving the tech works or coming up with a different button on the screen. Those things are very easy to do. We do most of the things that people talk about… we have got them implemented, or in pilot mode. “That is not what it is about. It is about wining hearts of minds of people, making people trust you with their money.”

The above are the words of the CEO of FNB, it is easy to say such words when you earn a salary of over R20 million annually yet your company continues to do the exact opposite, you haven't won my heart and mind, my wife, my mother and I are closing our accounts. I had to spent R200 on airtime just to log a ***** with you. You took R1200 from my account without my permission, saying my account was on -R1200, for what I do not know, and you made sure that your systems don't send sms notifications when you take my money. I had to spend R200, just to get to consultant who couldn't assist but apologize. That money that you took was for rent, I asked one of your managers if I could take my furniture as well as family and come sleep at one of your FNB premises? Do not blame systems, systems are designed, controlled and maintained by human beings. Know this that your decisions affect people's lives, this is not a game that you are playing, we are not some target market that you are chasing, we are people with real lives. If I don't pay rent because of you took my money, from my account, without my permission, the land Lord kicks me out- this is life altering. If a child is sick and the medical aid can't pay and the parent can't pay the hospital because FNB took their money without permission- that is a life changing situation and it is not a good 1. Use your brains. Rv***, REF ***. Stop the arrogance.