My experience with FNB Care has been extremely disappointing

My experience with FNB Care has been extremely disappointing.

Over an extended period, I have made numerous attempts to obtain assistance, clarification and meaningful engagement regarding a matter of significant importance to my business. Unfortunately, despite multiple emails and requests for escalation, I have struggled to obtain substantive responses or timely feedback.

As a customer, one reasonably expects a department bearing the name "Care" to actively engage with concerns, provide guidance and facilitate resolution. In my experience, this has not occurred. The lack of communication and apparent inability to address the concerns raised has been both frustrating and concerning.

The ongoing delays and absence of meaningful engagement have created uncer*****y and have, in my view, contributed to operational challenges and additional stress for the business.

I appreciate that large organisations manage significant volumes of customer interactions and that matters can sometimes take time to resolve. However, customers should still be kept informed and provided with reasonable updates, particularly where matters are complex or potentially impactful.

I remain hopeful that FNB will review the concerns raised, improve communication, and ensure that customers receive the level of service, attention and responsiveness that they reasonably expect.

This review reflects my personal experience and opinion regarding the service I have received.