My experience with FNB!!!

I have been trying to get assistance from FNB via the banking app. I have requested they trace a payment that left my account, the funds left my account and the contacted recipient confirms that the payment reflects on their side as aborted yet the funds left my bank account. This is not the first transaction this has happened on my banking app. I have spoken to an agent and she said if they reverse the payment it will cost me almost R400 and take over a month, I do not know what logic would be app**** if I had to reverse the payment for R500 because I lose out majority of the money and she said she cannot help otherwise. This is the pathethic service received from FNB. Please if you are deciding to move to FNB I suggest you do not, I honestly thought I was paying for better services at FNB and instead I recieved worst service than my previous bank. No wonder Capitec is doing so well, they actually have better customer service than this. This review will not even get attended to or feedback received but I am hoping it helps others who are considering moving to this bank!