My experience at FNB Claremont

Visited FNB Claremont 24Feb just before 11:15 when I was allocated a ticket. The consultant (Ms Lucern) couldn't help me online to reset my username and password because I locked myself the day before. She was courteous and professional. Since 11:15 I waited a longtime due to limited staff and eventually was assisted by another Ms Avela. She couldn't assist me also and placed me on call. I had to go through 4 different places before it eventually the call cut on me. I had to ask Ms Lucern that passed by mistake to put me through again. Through it all I managed to get everything sorted. No one on the phone could assist me even though I had to explain to each one and had to give my details for security checks. That is how bad it was. Eventually I could log on from their computer but another lady Ms Gadija suggested I should try another ATM to do the withdrawal, it might be that the systems updated and another was available. Which I did and it worked. Being there since 11:15 and only finished around just before 2pm is crazy. I do want to commend the ladies for doing their best even if it took me more than 2h30min. Regarding the system I'm deeply disappointed and glad was penalized more because their systems was available and forced me to do it one way. I'm glad I didn't consent to that. Be aware of the terms and conditions surrounding penalty fees when doing withdrawals from your savings or 32Day Flexi investments. Systems might be flawd at times and redirecting you to worse. Do not accept as yet. Try another way and even if it's time consuming learn to have patience and stay focus. You might lose perspective and give in and be charged much more than you wanted to. Ladies you rock but I have my concerns regarding the system of events and why I had to go through all that ordeal for nothing.