My dispute has not been actioned

I visited OR Tambo Internal branch on 31 August 2015 at about 20:00 to log a dispute. I completed the necessary form and I was advised by the consultant who assisted me that it will be actioned the next morning i.e. 1 September 2015 since the Branch Manager is not available and helpdesk department is already closed. <br> <br> To date my dispute has not been actioned yet. This is a terrible service, I'm disappointed. <br> <br> Please Branch Manager, please follow-up with the consultant who assisted me on Monday night and take appropriate action.<br> <br> Your immediate attention will be highly appreciated.