My credit profile has still not been updated by FNB, it is *******

Item: FNB (First National Bank)
Rating: 1
Author: M. N.

My credit profile has still not been updated, FNB has taken this for granted. I have reported FNB to the NCR, it affecting my credit health and interest rates. This is a ******** offence as a creditor to not update your clients profile for more than a year. You need to sort this out. FNB is quick to update profiles when consumer does not pay but I have been waiting for 12 months for my profile to be updated.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

06 May 2019, 11:49

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply06 May 2019, 11:49

Official

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

***

M. N.'s updateReviewer Update

06 May 2019, 12:07

just fix it and stop with the automated response messages

M. N.'s update06 May 2019, 12:07

Reviewer Update

just fix it and stop with the automated response messages