CM
Cecilia M

1 reviews | Active since Nov 2010

30 Apr 2015, 12:20

My cheque account unprotected

My sms notification were made by the bank inactive. I therefore do not get sms for money withdrawn or paid from my Account. I spent two days trying to resolve the issue. Crazy bank charges and unauthorised debit orders are being paid from my account leading to my authorised debit orders failing and thus further charged for failed debit orders continually. It is clear to me that the lower paid and illiterate people are the source of money making for FNB in this country. Yesterday I ended up requesting for the CEO, which of course was way to impossible. Little monies are charged from my account ending up to be almost my entire salary. Your undivided attention fellow citizens is Godly appreciated

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Apr 2015, 13:18
Official
Hello Nguni,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 674347.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)