SN
Shaquille N
1 reviews | Active since Dec 2016
08 Apr 2024, 22:28
My Case Has Not Been Resolved but FNB Closed The Case
It really boggles the mind why have you opted to close the case when the matter has not been resolved. I have requested a simple letter and have not received the letter. Instead the letter with my confidential banking information has been sent to the wrong e-mail address which compromises my banking information, I get an e-mail that the case is closed.
Can someone give me the reason for closing the case. And can I also be provided with an explanation on what is so difficult in drafting a letter confirming that the single facility that I have with FNB is in the main a bond account and my bond repayments are up to date.
Kindly re-open the case and address my request and some of the concerns that I have raised above.
Regards Shaquille Ndlela
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Shaquille N's updateReviewer Update
11 Apr 2024, 10:26To FNB Private Wealth
It's been three weeks requesting a letter or an e-mail confirming that the Single Facility that I have with FNB is in the main a bond account and my bond repayments are up to date. I have liaised with nineteen people and counting and I have had more than 10 cases opened and closed without my request being addressed.
They have unilaterally taken my banker and I no longer have access to a banker but I am still paying the same fees. If you look at the history of my account you will note that I have transferred the majority of my business to another financial institution due to the poor or lack of service I have experienced from FNB.
Now they are holding me at ransom and do not want to service me at all, all my accounts that are still with the bank are up to date, I am not under debt review. There is an ************ who *****ulently flagged my name and I am busy trying to resolve that issue. But in order for my name to be cleared I need a letter or an e-mail from FNB confirming that my accounts are in order.
The credit card I had with the bank I paid and have closed the account, I have also received a paid up letter. But people still do not want to attend to my request. I am not asking for finance but a letter or e-mail confirming what is happening with my accounts.
I have been promised by several people that I will receive a call or the letter/ e-mail and all those nineteen people have not come back to me.
I demand that the requested correspondence be sent to me today before close of business. If there is anything that I am owing the bank, let me know what is that I am owing to be treated in the unprofessional manner as I have experienced in the past three weeks.
It's been three weeks requesting a letter or an e-mail confirming that the Single Facility that I have with FNB is in the main a bond account and my bond repayments are up to date. I have liaised with nineteen people and counting and I have had more than 10 cases opened and closed without my request being addressed.
They have unilaterally taken my banker and I no longer have access to a banker but I am still paying the same fees. If you look at the history of my account you will note that I have transferred the majority of my business to another financial institution due to the poor or lack of service I have experienced from FNB.
Now they are holding me at ransom and do not want to service me at all, all my accounts that are still with the bank are up to date, I am not under debt review. There is an ************ who *****ulently flagged my name and I am busy trying to resolve that issue. But in order for my name to be cleared I need a letter or an e-mail from FNB confirming that my accounts are in order.
The credit card I had with the bank I paid and have closed the account, I have also received a paid up letter. But people still do not want to attend to my request. I am not asking for finance but a letter or e-mail confirming what is happening with my accounts.
I have been promised by several people that I will receive a call or the letter/ e-mail and all those nineteen people have not come back to me.
I demand that the requested correspondence be sent to me today before close of business. If there is anything that I am owing the bank, let me know what is that I am owing to be treated in the unprofessional manner as I have experienced in the past three weeks.
SN
Shaquille N's update11 Apr 2024, 10:26
Reviewer Update
To FNB Private Wealth
It's been three weeks requesting a letter or an e-mail confirming that the Single Facility that I have with FNB is in the main a bond account and my bond repayments are up to date. I have liaised with nineteen people and counting and I have had more than 10 cases opened and closed without my request being addressed.
They have unilaterally taken my banker and I no longer have access to a banker but I am still paying the same fees. If you look at the history of my account you will note that I have transferred the majority of my business to another financial institution due to the poor or lack of service I have experienced from FNB.
Now they are holding me at ransom and do not want to service me at all, all my accounts that are still with the bank are up to date, I am not under debt review. There is an ************ who *****ulently flagged my name and I am busy trying to resolve that issue. But in order for my name to be cleared I need a letter or an e-mail from FNB confirming that my accounts are in order.
The credit card I had with the bank I paid and have closed the account, I have also received a paid up letter. But people still do not want to attend to my request. I am not asking for finance but a letter or e-mail confirming what is happening with my accounts.
I have been promised by several people that I will receive a call or the letter/ e-mail and all those nineteen people have not come back to me.
I demand that the requested correspondence be sent to me today before close of business. If there is anything that I am owing the bank, let me know what is that I am owing to be treated in the unprofessional manner as I have experienced in the past three weeks.
It's been three weeks requesting a letter or an e-mail confirming that the Single Facility that I have with FNB is in the main a bond account and my bond repayments are up to date. I have liaised with nineteen people and counting and I have had more than 10 cases opened and closed without my request being addressed.
They have unilaterally taken my banker and I no longer have access to a banker but I am still paying the same fees. If you look at the history of my account you will note that I have transferred the majority of my business to another financial institution due to the poor or lack of service I have experienced from FNB.
Now they are holding me at ransom and do not want to service me at all, all my accounts that are still with the bank are up to date, I am not under debt review. There is an ************ who *****ulently flagged my name and I am busy trying to resolve that issue. But in order for my name to be cleared I need a letter or an e-mail from FNB confirming that my accounts are in order.
The credit card I had with the bank I paid and have closed the account, I have also received a paid up letter. But people still do not want to attend to my request. I am not asking for finance but a letter or e-mail confirming what is happening with my accounts.
I have been promised by several people that I will receive a call or the letter/ e-mail and all those nineteen people have not come back to me.
I demand that the requested correspondence be sent to me today before close of business. If there is anything that I am owing the bank, let me know what is that I am owing to be treated in the unprofessional manner as I have experienced in the past three weeks.