1 reviews | Active since Apr 2013
My Card is being delivered where its convenient for FNB and not my convinience.
FNB, i would like to know who authorized for my new card to be sent to a branch where i no longer stay. What's worse is no one called me to ask if it was okay and even my statment clearly indicates where i now live. My previous card was delivered to my house, so now who authorized for my card to be randomly dropped at that branch. Secondly my last card was dropped off at home so now who authorized this. I chatted with a Modise and they did not even respond like a human. They just ignored me after some time. Now i don't have my new card and now i have to basically travel for my card. So I'll have to live an ewallet life. Improve your service guys and train your people. I was told i can cancel the card and reapply. Then you will charge me for that, that is madness absolute madness.
I spoke to Thabo regarding the redelivery of my card - he advised that all calls are recorded, so please listen to that, it will help. He advised that he would cancel the card that you delivered to Sandton and then send me a card through a branch that is convinient for me. He also mentioned that he would waive the replacement card fee. I was charged R150 for the card, please reverse this as a matter of urgency, i cannot incur more charges for your error. Thanks.
I spoke to Thabo regarding the redelivery of my card - he advised that all calls are recorded, so please listen to that, it will help. He advised that he would cancel the card that you delivered to Sandton and then send me a card through a branch that is convinient for me. He also mentioned that he would waive the replacement card fee. I was charged R150 for the card, please reverse this as a matter of urgency, i cannot incur more charges for your error. Thanks.