My card expired, no new card delivered or feedback

I have contacted FNB last week Friday morning to enquire on when I will be receiving my new card as my card expired today. However all they said was it is computer generated and that when the card is with the courier they will contact me. But I explained to them that my card expires on the first of September and how should I pay or withdraw money??? All I was told was, that I should go and apply for a temporary card at a branch until I get my new card, this will require me to pay for a new card and take time off from work to do this. I then demanded to speak to a manager but was put through to a call centre. this is absolute nonsense from a bank I take all my business to, maybe I should take it to a bank that wants me my business.