My CAPITEC account ****** at FNB ATM

<p>Last year, 6 October, after withdrawing some cash at anFNB ATM 80 meters from a Kwik Spar, R1000 every 30 seconds was withdrawn from my CAPITEC account until R13 000 in total was ****** by someone. I got these notifications on my mobile phone. IF he had my PIN the only place that a PIN can be used is a bank or Atm. Banks will find R1000 every 30 seconds curious, so he had to use an ATM. Since the withdrawal started about 15 seconds AFTER my withdrawal at the FNB ATM, the ONLY/NEAREST ATM is the one inside the SPAR. Obviously, we went to CAPITEC to block the account. We went to the Police to report the matter who told us that those ATM's had been ****** before. After "Investigation" by CAPITEC and "FNB" the ombudsman concluded that IT WAS MY FAULT...Case Closed!!! Nê!!</p> <p> </p> <p>MY OBJECTION to ombudsman and my attorney:</p> <p> </p> <p>I would like you follow up on the letter I just emailed to you. I must say that after speaking to my attorney (which confirms that this sort of thing happens quite a lot), I am disappointed with JUSTICE!</p> <p>We, the voters/workers/taxpayers are NOT fairly represented justly when we are being treated in such deplorable way by those appointed to serve on the best of our interest. I have read your previous email and quite honestly this left me with some intriguing mysteries: Please if I may venture a few concerns:</p> <p>1) You mentioned that my PIN was used to allow the ***** to withdraw R13 000 from my CAPITEC account;<br />2) The question is WHO is this ***** and HOW did he get my PIN, as the person using the FNB ATM next to me was going about his own business. Although he tried to help me get my card out of the ATM, he never saw me enter my PIN. You say there was no cloning involved…how do you know THAT!;<br />3) IF my PIN was used, the ***** had about 30 seconds to start withdrawing the money from my account as my mobile phone started the withdrawal notifications about 30 seconds I left the FNB ATM…and by the way, at that moment there was NOBODY at the two ATM’s.;<br />4) AS you know, my PIN can only be used at a bank or ATM. The ***** would not use a bank because it would look too suspicious…so the nearest ATM he/she could us is the one (ABSA) in the Kwik Spar, about 40 meters away. Have you investigated THIS matter?;<br />5) Every ATM keeps logs of transactions. IF my PIN was used, then I demand from you a report indicating WHERE…AT WHICH ATM was my PIN used and how CAPITEC will allow this kind of withdrawals to take place as someone always phones me to check if I am the one doing the withdrawals; thus<br />6) I would like a detailed report from your investigation concerning How my PIN was used; WAS my PIN used, at which ATM/BANK was he funds withdrawn; why there was not security measures in place to prevent such theft and investigation of the relevant ATM logs.</p> <p>I am creating a YouTube video about this whole matter which will include pictures of the FNB ATM’s, Police report and ALL correspondence between all the relevant parties…your unacceptable *********** findings as well. I will release this video on YouTube (after I hear from you again) and warn EVERY South African how we are being treated when ****** at banks. I believe my attorney some only get up to 80% back of their ****** money! UNACCEPTABLE!!!</p> <p>MEASURES MUST BE PLACED AT ATM’s TO PROTECT DECENT CITIZENS FROM BEING ****** BY OTHER CITIZENS….AND NOW THE BANKS AS WELL.</p> <p>CASE NOT CLOSED!</p> <p> </p> <p>WERE IS JUSTICE IN SOTH AFRICA? CAN WE NOT TRUST OUT MONEY IN A BANK ANYMORE?</p>