MY BUCKS ARE NOTHING

MY EBUCKS LEVEL HAS RECENTLY BEEN DEGRADED A LEVEL AFTER NUMEROUS ATTEMPTS TO KEEP IT UP. I HAVE BEEN DECLINED A CREDIT YET I AM WORKING ME APP AND AIRTIME PURCHASES ARE UP TO DATE. FNB IT SELF DOES NOT KNOW HOW TO ASSIST AND ADVISE ITS CLIENTS ON THE STRUCTURE OF THIS LOYALTY PROGRAMME LIKE MANY OTHERS THIS IS CLEARLY A MONEY MAKING SCHEME. HIGH JARGON IF FORCED INTO EXPLANATIONS NOT ALLOWING PROPER UNDERSTANDINGS TO THE CLIENTS.