My bank won't help me with a valid ID

I have been having issues regarding changing my number and my OTP keeps going to the wrong number!!! I've missed bills now because of this and have done everything from online to teller to in the bank and still it's sent to old number! Today I went into edenvale and they wanted to take my finger print. To prove I am me!!!!!! I have my green barcoded I'd with me and I have my drivers and I'm sitting there and they won't help me because I won't let them scan in my finger print!!! This is absolutely unacceptable!!! Then wanted to draw my money out the bank and I'll bank somewhere else and they lady said she didn't carry any cash.. So not even a real bank but they won't change me number for me so I can pay my bills!! Shocking! I will be closing my FNB account with you and bank with someone who accepts my ID book like every other time I have ever walked into a bank!!!