My bank treating me like I’m a *****ster …

I am actually with RMB. Have had an online order go pear shaped where the retailer flagged my payment incorrectly as *****ulent despite the payment being authorised and held off my account. This was on 24 March 2025. I have logged this dispute and logged a ***** case to get this hold removed. The online merchant has provided RMB with the transaction details as well and confirmed the cancellation of my order. But RMB/FNB chooses to hold onto what my money. It’s 28 March as of this writing and still this amount remains held by my bank. The experience with the merchant left a sour taste and now my bank adds insult to injury doing this to me having been a customer for decades … i have quite a large portfolio with RMB and its stuff like this that will make me take everything and move to another bank.

And the amount we talking about that is being held is basically a small car for someone.