My bank does not provide service, it has failed me.

<p>On 31 March 2016 I sent a request to FNB Premier banking to do Three things for me. This is the only contact via email if you log onto the online platform. I do all my business via online!!! The reference SI-939418 stated that a reply will be done in ONE business day. I got another email with case no cas-618187-kow8w6. (how can we help you, enjoy a better client experience). Letty Manamela responded on 1 April 2016 refering to the escalation to the relevant departments. NOTHING HAS HAPPENED. GOSH, YOU CHARGE ME BANKING FEES TO DO WHAT ????.</p> <p>On 18 April 2016, &nbsp;reference no 907489 has been issued. NOTHING HAS HAPPEND.</p> <p>On 29 April 2016, with reference to my complaint, NOTHING HAS HAPPENED</p> <p>On 3 May 2016, an email to share investing stating 48 Hrs response turned to NOTHING.</p> <p>On 4 May 2016, my interaction with Yolanda Dlamini did not help either. Business Banking is indifferent to customers. Ref rt***</p> <p>On 4 May 2016, ref no 916576 regarding second major complaint. Melinda Duvenhage responded to the complaint and showed interest in resolving the issue. She said that a subject matter specialist would contact me. NOTHING HAS HAPPENED.</p> <p>THIS IS THE THIRD TIME ABOUT THE SAME THING. SEEMS TO ME THAT FIRST NATIONAL BANK DOES NOT RESPOND TO ONLINE BUSINESS OR IS JUST COMPLETELY *********** TO DO BUSINESS ELECTRONICALLY.</p> <p>DO I HAVE TO COME INTO THE BRANCH TO DO MY BUSINESS AND SUPERVISE THE PROCESS OR IS THERE SOMEBODY AT FIRST NATIONAL BANK THAT CAN ACTUALLY PROCESS A SIMPLE ONLINE REQUEST.</p>