My bank does not provide service, it has failed me.

Item: FNB (First National Bank)
Rating: 1
Author: leon W

On 31 March 2016 I sent a request to FNB Premier banking to do Three things for me. This is the only contact via email if you log onto the online platform. I do all my business via online!!! The reference SI-939418 stated that a reply will be done in ONE business day. I got another email with case no cas-618187-kow8w6. (how can we help you, enjoy a better client experience). Letty Manamela responded on 1 April 2016 refering to the escalation to the relevant departments. NOTHING HAS HAPPENED. GOSH, YOU CHARGE ME BANKING FEES TO DO WHAT ????. On 18 April 2016,  reference no 907489 has been issued. NOTHING HAS HAPPEND. On 29 April 2016, with reference to my complaint, NOTHING HAS HAPPENED On 3 May 2016, an email to share investing stating 48 Hrs response turned to NOTHING. On 4 May 2016, my interaction with Yolanda Dlamini did not help either. Business Banking is indifferent to customers. Ref rt*** On 4 May 2016, ref no 916576 regarding second major complaint. Melinda Duvenhage responded to the complaint and showed interest in resolving the issue. She said that a subject matter specialist would contact me. NOTHING HAS HAPPENED. THIS IS THE THIRD TIME ABOUT THE SAME THING. SEEMS TO ME THAT FIRST NATIONAL BANK DOES NOT RESPOND TO ONLINE BUSINESS OR IS JUST COMPLETELY *********** TO DO BUSINESS ELECTRONICALLY. DO I HAVE TO COME INTO THE BRANCH TO DO MY BUSINESS AND SUPERVISE THE PROCESS OR IS THERE SOMEBODY AT FIRST NATIONAL BANK THAT CAN ACTUALLY PROCESS A SIMPLE ONLINE REQUEST.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

09 May 2016, 12:12

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference 916576 was referred to our Premier banking Department. I will make contact with them and request for urgent feedback regarding the service you have been expariencing, I have also requested that someone from Business banking makes urgent contact with you to adress your concerns

I again apologise for any inconvenience caused.

Kind Regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)

FNB (First National Bank)'s reply09 May 2016, 12:12

Official

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I again apologise for any inconvenience caused.

Kind Regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)

leon W's updateReviewer Update

19 May 2016, 11:07

Thank you for your time. After all the effort and emails, I have given up to try and close the share account and get an response from fnb insurance. I'm disappointed.

I will go ahead with the offerings from the competition and close my accounts at fnb.

There is still a chance if everything is rectified by Monday that I will stay. I'm going to finish the ebucks for a birthday present for me over the weekend then its goodbye.

leon W's update19 May 2016, 11:07

Reviewer Update

Thank you for your time. After all the effort and emails, I have given up to try and close the share account and get an response from fnb insurance. I'm disappointed.

I will go ahead with the offerings from the competition and close my accounts at fnb.

There is still a chance if everything is rectified by Monday that I will stay. I'm going to finish the ebucks for a birthday present for me over the weekend then its goodbye.