JK
Johnny K

1 reviews | Active since Dec 2015

11 Jan 2016, 11:12

My Bank Account

Hello Peter,<br> <br> I had an accident at the end of November where I lost my wallet at Standard Bank and could not recover it. I stopped all my accounts and First National Bank re-issued me with new cards,<br> <br> Fast forward, I then realised in January of 2016 that there were funny toll transactions that are taking place in my account over the festive season, mind you the transactions were taking place at Dalpark Plaza and Gosforth Plaza which happens to be in Alberton, Johannesburg and I was in possession of my new re-issued cards in Limpopo Province.<br> <br> I reported the problem to FNB and told them to stop this person/ the card that I lost which is connected to my current card from receiving this transactions, this problem was resolved and I was reimbursed.<br> <br> The problem is that the transactions are still taking place on my current card at Gosforth Plaza which I don't even know and the bank is charging me ridiculous HonFees and my account is in arrears.<br> <br> <br> Please help,<br> <br> <br> Regards,<br> Johnny Khalo

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jan 2016, 12:12
Official
Hello JohnnyMJ,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 846123.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)