My baby has not eaten in 2 days because FNB blocked our money

I received a call from FNB that someone had paid into my account and they asked if they could the person my contact details to contact me to reverse the funds, I said yes do that. No person contacted me regarding a reversal and just randomly when I was out buying food for my baby boom my account is blocked. I couldn't pay and when I called the bank they said its because of the incorrect payment in my account of R200 and now my account is with the ***** department. I asked to be transferred to ***** and I was told my account had not been handed to anyone as yet I need to wait 5 days. I did not have 5 days my child needed milk and nappies. I ended up borrowing money because the consultants told me that there is nothing they can do.

It has now been 2 weeks and I have not been contacted by a single person. My child is hungry because money for her food is blocked by FNB and the people who borrowed me money 2 weeks ago when my account got blocked want their money back.

FNB you have made my life miserable and you don't even communicate I'm the one who's airtime gets wasted calling and being put from pillar to post.

Please guys I need my money out of there so I can buy food for my child, you can keep your account because you have shown me that you do not value me as a customer.