JM
John M

1 reviews | Active since Nov 2013

11 Oct 2017, 09:17

My address was updated without me knowing about it

On the 08 Feb 2017 I was opening a business account at an FNB branch, and when I had to confirm the card delivery address I then noticed that address: 13 Korhaan Street Rant En Dal Krugersdorp Gauteng was linked to my profile / ID number. I don't know the mentioned address, and I've never stayed at this address. I then asked my private banker to investigate what happened and he confirmed Nondumiso Ngcukayithobi from home loans department updated this address. I then requested that she provide formal reasons why she updated my address without my knowledge, to date I still don't have the reasons behind the address change. My private banker suspect that Nondumiso might have left the bank, because he can't get hold of her. My biggest concern is that this address update might be linked to some ********** / ******* activities that might have happened when she changed this address. I demand the address update reasons, and confirmation that no ******* activities happened in this regard.

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2017, 09:58
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

JM
John M's update31 Oct 2017, 14:29
Reviewer Update
20 days later I still haven't received a formal communication / explanation of why my address was updated without my knowledge. Is it wrong to suspect the address update might be related to some ********** activities on my profile?
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2017, 14:50
Official

Good Day

Thank you for your response.

We were advised that you was contacted on the 31/10/17 by home loans who apologised after a lengthy

investigation which was found that the address was updated in error.

Please contact your banker should you have further enquires regarding this matter.

Kind regards,

Hello Peter Team

JM
John M's update31 Oct 2017, 16:00
Reviewer Update
The formal communication was sent at 15:42 pm today, this was after I wrote the above. Try to be proactive next time.