My Account was closed without my knowledge

I had a FNB cheque account for just over a year, and in 2013 December I lost my job. In April 2014 I withdrew all the funds out of my account as I had no income, however my being unemployed was communiacted to the bank. I missed a few calls from the Fnb call centre and I went to the branch to check if they could assist me in getting through to the call centre after I have attempted to call them with no luck a few times. I spoke to a consultant that said to me my account was ok, they only wanted to warn me about my account being on a negative balance, however I had already gotten myself a new job and I wanted a bank statement to give to my new employer. He printed the statement and still assured me that there was nothing wrong with my account. The end of the month came and my employer paid my salary which bounced back as the account was dormant. I only realized two weeks later what the problem was because I took time and went to the bank in Sandton where I was told that the account was in a dormant state. I spoke to Morne on the phone and he advised that I should bring my ID with proof of address and I did but he was not there and even lost my documents, until today nothing happened