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DN
Dumo N

1 reviews | Active since Mar 2011

05 Mar 2018, 10:49

My account on -19608

So, I tried to withdraw multiple times and it got reversed. However, now FNB is saying my account is in excess on R19608. So, I have called 4 times already with no assistance from anyone. I would assume that the system can check. I don't know what to do, I think the best thing for me is to move to another bank. Hence, FNB is failing to sort this out.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Mar 2018, 11:12
Official

Good day Dumo,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

DN
Dumo N's update05 Mar 2018, 15:12
Reviewer Update
Thank you so much, my account t is sorted and back to it normal self.
FNB (First National Bank)
FNB (First National Bank)'s reply06 Mar 2018, 09:28
Official

Good day Dumo,

Thank you for your posting.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.

We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints Team

Naomi Petersen

*** (option one)