MY ACCOUNT IS PAID UP

I Received an email from Jeanique stating that I have an outstanding balance with Fnb for the temporary loan I took with them. my accounts were both handed to Hammond pole attorneys, I Paid both my temp loan and my credit card with them in full, I then only received the paid up letter for the credit card account and not for the temporary loan. when I requested it I was then told to go at the branch to request for it, I never went because I was satisfied that now my account is paid up. now this week I receive an email again from Jeanique saying I still have an outstanding balance of R1 356.00. please sort this account with Hammond pole attorneys because they are the ones I was making payments to.