bL
belinda L

1 reviews | Active since Mar 2009

14 Feb 2015, 09:59

MY ACCOUNT IS DORMANT, NEED URGENT REACTIVATION

I am currently living in Australia and have Gold Account with FNB Sandton City. I have fax indemnity at the branch and over the past few years have managed to receive deposits into my account and then do Forex transfers out. This had been no problem. I am now due to receive deposit again and now find out my account is dormant. What? But how is that then that you continue to take service fee from me every month but my account is dormant? The other party has already transferred from their Nedbank account on Tuesday and now where is my money? Sitting in a suspense account somewhere?? I need urgent RE-ACTIVATION of my account. I have always banked with FNB when living in SA and I am also EX- STAFF of 10yrs! I didn't even receive an email from you to warn for de-activation/dormancy! I have posted on your facebook page and RBJacobs came back to me with yet another number to phone! I spoke to Abdullah yesterday in your Telephone General Banking who said he would contact branch and send me update on email. STILL WAITING!! Have also dealt with Kamogelo Ntsulisane (***** Forex analyst) in the past. Please contact me urgently and re-activate [Email Removed] URGENT<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Feb 2015, 12:33
Official
Hello bells702,

Thank you for highlighting your concern.

Your complaint, reference number 624480, has been logged to our Branch Banking Department.

Regards
Desiree Bowes