1 reviews | Active since Dec 2016
My account frozen
<p>My account was frozen and I went to the bank on the 08 December 2016. They told they needed to update my FICA documents which I supp**** and I was told the account will be back to normal in 3 hours. This is business account I have account to pay. The account is still frozen and is 10 am today. The did send an sms confirming that the account will work but I can't transact till now</p>
Good day Mr. MatlalaMD
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. MatlalaMD
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***