LM
LERATO M
1 reviews | Active since Jul 2015
15 Mar 2016, 14:45
MY ACCOUNT *** HAS BEEN FROZEN
MY ACCOUNT WAS BLOCKED AND THE BRANCH TOLD ME TO SUBMIT PROOF OF PAYMENT SO THAT THE CAN TAKE OFF THE HOLD, WHICH I DID AND NOW THEY TELL ME THE DEPOSITOR IS THE ONE WHO SAID THEY MUST HOLD THE MONEY. I MADE A SURETY TO THE DEPOSITOR THAT I WILL REVERSE THE TRANSACTION AND SHE INFORMED THE BANK AND NOW THEY CANNOT TAKE OFF THE HOLD AND THE DEPOSITOR FIGHTS WITH ME BECAUSE FNB SAYS I AM THE ONE TO REVERSE, HOW DO I REVERSE MONEY I HAVE NO ACCESS TO BUT THEY CONTINUE TO DEDUCT CHARGES.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
15 Mar 2016, 15:12Hello malepe1980,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 888544.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 888544.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply15 Mar 2016, 15:12
Official
Hello malepe1980,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 888544.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 888544.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)