MY ACC ON HOLD

IM VERY DISAPPOINTED BY HOW FNB DO THINGS.THEY PUT MY ACC ON HOLD WITHOUT NOTICE OR WITHOUT TELLING ME WHY THEY DID IT....HOW DO THEY DO THAT WITHOUT HEARING MY SIDE?FNB PLZ LET ME KNOW WHY DID U FREEZEMY ACC.YOU ARE TREATING YOUR CLIENTS WITH DISRESPECT.THIS IS NOT RIGHT!