Must be voted worst bank

I received a message saying that my account will be put on transactional hold on the 23rd of August due to FICA failure. The FICA documents that I had submitted in July, July 18th was the last email I had received and sent back about it this.

I then had to call a number there, after speaking to the lady she saw that all the documents were there. And even had to update things like my new address while I am on the phone. After she was done checking everything, she told me that it was escalated and that they might contact me via email in two days if need anything else from me.

But at the same time my account will be put on hold in about 2 days. So you will block my account based on your own incompetence? For a month you didn’t do anything with the requested documents sent but now it is my fault?

My salary will come in on the 25th on that account, and it my be on a transaction lock. Meaning I won’t be able to transfer money to my other account. And my debit order will fail. And the reason I even keep my salary with FNB is because you have forced me to, or else I will not be able to do any international transaction, or any online purchase from an international vendor, not even small subscriptions like Netflix or YouTube etc…

Is this a bank or a prison? What in the private client name is this? I am tired of being treaded like a *****. This is the most ****** and xenophobic bank I have had to deal with