1 reviews | Active since Jul 2018
Musgrave Branch is not useful
Musgrave branch Manager refused to take coins for exchange for notes, whereas the other branches do the exchange. I do not understand why they don’t have a notice stating this prior to me waiting in the queue for over 20minutes. If a branch does not offer a service this must be made clear to customers prior to a service being introduced to the banking facility. It’s is unacceptable
Good Day Sihle KaMayekiso Shange ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Sihle KaMayekiso Shange ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***