Musa Sienga does not want to work

I made a call this morning - ***, It is quiet disappointing and disturbing to call in and require an assistance, but Musa Sienga from Personal loans inquires decides to be on a go slow service. He did not want to speak properly (loud & clear), worse part it he was try to refuse to disclose his full names. This is not fair, where I need to call in and waste my airtime on, where someone does not want to work. He is not doing me a favor, as I want my refunds which was debited after the accounts were settled.