Multiple disappointments - no hope

What a useless bunch...

Almost 2 years later, and they STILL can't fix a mistake that THEY made...

April 2021, I requested a limit increase on my credit card... FNB upgraded my package instead. I have since had multiple conversations with them, signed downgrade documents, spoke to agents on their direct emails, just to be ignored (thanx for NOTHING Candice van der Haar)

As a result I have been paying a higher account fee since then... I requested that the issue be fixed, but they managed to leave me without an active card, even though I requested such multiple times...

They, very conveniently, cleared my online secure chat with their upgrade, so all my evidence has conveniently disappeared...

These people dont care about you... FNB, "how can we help you?" Please, what a joke...

DO NOT DO BUSINESS WITH THEM, THEY DONT CARE ABOUT YOU