PH
Prelina H
1 reviews | Active since Nov 2018
01 Feb 2024, 20:57
Multiple debit orders and cannot provide statement!!!!
I have a life policy with FNB. Since December there are multiple debit orders.
December and Jan was 4 x the debit order!!!! 1 reversal. Basically I paid 3 premiums!
I have requested a statement of account but the consultant says there is no statements provided!!!!
How the he'll is this possible??????? I am entitled to a statement to my policy! I want to see how you people are debited my account. This is called *****ing!!!!
On top of that, i pay bank charges as per transaction!!! Are you going to cover the cost?????
I'm am sick and tired of FNB always robbing me as a can never provid me with a DETAILED STATEMENT WHICH I'M ENTITLED TO!!!!!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
02 Feb 2024, 08:24Good day Prelina Hanuman,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply02 Feb 2024, 08:24
Official
Good day Prelina Hanuman,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,