Multiple accounts of Poor Service

My company recently opened a business bank account with FNB. We experienced numerous problems with the call centre, client service and the service rendered as a whole.<br> <br> 1. It took almost two months to open the account because the same document was repeatedly requested. We were never informed that there was a mistake in the document. <br> <br> 2. After the process was finalised and the account initially funded, we still have not received a letter or any formal communication that the account is open and operational.<br> <br> 3. After funding the account it took in excess of two weeks before we could log onto the account due to the absence of a cheque card.<br> <br> 4. Our one director still has not received his cheque card for which all relevant documents and security checks were completed two weeks ago. On Friday, 7 August, a garage card was delivered to him instead of the cheque card ordered. No one could give an explanation of this. <br> <br> 5. There were several instances today, 11 August, where the call centre gave through different information when we, again, tried to order a cheque card for our other director.<br> <br> 6. Numerous times the situation was escalated but never resolved with satisfaction.