Mrs Peters

Hi

Im extremely dissappointed that a bank can just decide to freeze your account like that. Yesterday as I matter of urgency needed to buy a food and then when trying to pay my card was declined and then I tried drawing cash. DECLINED AGAIN!!!!!!!!!!!!!!!!!!!! REASON BANK ACCOUNT FROZEN I tried calling and then the consultant probably in a rush to get home transferred me to a department knowing they closed. I couldnt get hold of anyone and had to go flipping hungry. Who the hell does that. I thought a bank is there to help their clients. Well certainly not!!!!!!!!!!!!!!!!!!!! I then tried again this morning and the consultants are telling each other what they did for the evening. ***!!!!!!!!!!!!!!!!!!!!!!! I then sent documents through still nothing. What the hell is happening, or your agents that unhelpful that instead of assisting a client will rather enjoy small talk and not assist. My account needs to get unfrozen asap