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KH
Keegan H

1 reviews | Active since Jan 2015

02 Nov 2017, 08:27

MrD Courier not answering and keeping me on hold

I have seen that there are many other individuals in the same position. Missed ONE a call from MrD Courier for delivery of my credit card. Got an sms to contact them. Get put on hold and the BEST part is; phone in at 8:20 and the automated response is that they can not help as business hours are from 8:00am to 07:00pm. So can not get through when they state their business hours are and when you do you hold.

FNB please contract someone else to deliver cards as it seems this poor process has affected many FNB clients. Also a premier client but it is out of my bankers hands when a lack luster delivery company is involved.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2017, 08:52
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

KH
Keegan H's update08 Nov 2017, 08:32
Reviewer Update
Dear Naomi, Thank you for your reply. They responded quickly after your intervention. But sadly nothing after that. Come 5 oclock on Friday, their driver's excuse was that he could not find me. Which was absolute ******* as I was at work the entire day. I was told I would be first on the list for delivery for Monday (this after they asked that I come collect it from their branch, which defeats a delivery company's purpose). Received nothing, no phone call no delivery. It is now Wednesday and do not have my card. Again their phones are switched off even though their automated message says operating hours are 8am to 7pm. No one answers before 9am. Please light a fire under them because their delivery service is horrible. The agent I spoke to even gave me "his" cell number on friday. The number does not even work. I would like my card delivered today, I do not care what expense Mr. D experiences. They have been beyond poor.