1 reviews | Active since Feb 2017

06 Dec 2017, 12:34

Mr.D card delivery

My wife received a message on her phone for my credit card delivery. It's impossible to get hold of them ( Call Centre ********** 500 ). After multiple calls of up to 5 minutes I gave up. What do I do next? Ref ********** 4325

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Dec 2017, 16:13
Official

Hello rudi-potgieter

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number. ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

's update14 Dec 2017, 08:11
Reviewer Update
Let me fetch the card at the Cape Gate branch.
's update28 Dec 2017, 11:39
Reviewer Update
What is happening with my card? Can I fetch it from the bank