Mr not Delivering
We have missed the call from MrD for the delivery of the credit card. We received a sms to call their call center. They do not answer. What is my next option to get the credit card? As a new FNB client I really regret making the move. I went to my local branch to complain, but was told to just phone the couriers. The ones who do not answer their phones. I think it is a very stupid system from a bank to distance themselves from their client and leaving it in the hands of a third party.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)