Mr Nobody to FNB

As a client for 25 years with several accounts with FNB,( business and personal) I approached FNB end of 2018 for R 2 mil loan on R 8 mil property. Evaluator was only instructed by FNB in February 2019. Call centre inform me that application was recorded on their side in January 2019 . My business banker and assistance is unavailable for the last 2 weeks and nobody cares to give me feedback and there is no actual person I can speak to and now my deal is going sour very fast.