Mr Delivery vs Fnb

I have an credit card and cheque account with fnb.

I have ordered a new credit card online in December 'cause my card will expire end of January 2018. Ever since middle if December..my current creditcard was not working anymore.

Luckily I had my cheque card as well.

When I enquired about this on the fnb app..they told me it was because I ordered a new card and it will be delivered through Mr Delivery??

Well it is now the 11th of Jan 2018 and I still have not received my ccard. When mr delivery phoned I gave them the address as FNB did not give them the address I have stated on the online procedure. But still...nothing...if you call mr delivery- you have to hang on forever... Today..out of desperation I called fnb customer services...they could not help...then I called fnb card division..and that lady did not help either and said she will put me through to premier banking on which she didn't..she hung up!!!

Why can't anybody help me... because I can not go into a bank - I am working and was working through the festive season as well.

I need my current card to be activated again untill I get my new card..please?

I am super frustrated that Fnb's personell passing the bucket all the time.

Then I was not granted my ebucks for December..?? I am using the app basically on a daily base but in December 28th I received a sms stating that I will forfeit my ebucks if I dont use it at lesst twice..which I did? When I reactivated the fnb app , my credit card was not recognised??

It is super frustrating....