Mr Delivery failed to deliver my card as agreed

I agreed with Mr Delivery that my new FNB credit card would be delivered to my work address between 11am and 11h30am this morning. I was in a meeting prior to 11am so it was quite important that the delivery would happen at the agreed upon time. The delivery person arrived 15 minutes early and clearly felt he couldn't wait, so he left. This is a serious inconvenience as I had specifically made time to collect the card in the agreed upon 30 minutes. I am also not available tomorrow or next week. I'd appreciate a resolution today, and for Mr Delivery/ FNB stick to the constraints they place on customers.