BR
Brian R

1 reviews | Active since Sept 2013

17 Dec 2015, 16:03

Mr Delivery Express Missed the Delivery

I had arranged for my new credit card to be delivered between 13:30 and 14:00 this afternoon, there has been no delivery thus far. I have received a missed call from a number that is now permanently unavailable, so i don't have a clue if that was the driver or not<br> <br> This is the second credit card i have had delivered by Mr Delivery Express and they are always a disaster. The first credit card i had an issue with as i didn't have a proof of address that was acceptable, and I asked for this to be changed to a collection at the Greenstone branch and gave explicit instructions for this, to my surprise three days later another Mr Delivery driver pitches up with my credit card. <br> <br> I find this completely unacceptable and actually disturbing that simple instructions cannot be followed, i am not happy with some pathetic delivery service driving around with my credit card for several days before doing the wrong thing again regarding the delivery.<br> <br> I love using FNB as my bank, the promotions and the ease of use are second to none. Maybe it is time to consider another delivery service that actually has the same values as you do as Mr Delivery are letting you down completely

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Dec 2015, 16:14
Official
Hello BKRowland,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 834623.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)