EV
Erantia V
1 reviews | Active since Nov 2018
12 Nov 2018, 14:51
Mr Delivery and FNB Card Delivery
Hi There
I would like to enquire about my credit card via fnb and Mr delivery. This complaint is going on for about 3 weeks where I've spoken to various people from fnb and Mr delivery. But I can never get though to them and have to wait countless hours in que on their number on ********** 500 ref: ********** 6. Can't get trough to them and also wasting time and airtime as well. When speaking to consultants at fnb they only refer me to Mr delivery where again I can't seem to ever get through to them. I need to have my card for student studies next year but can't seem to have this sorted. Thanks
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Replies (2)
FNB (First National Bank)'s replyOfficial
12 Nov 2018, 16:08Good day Erantia Visser,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply12 Nov 2018, 16:08
Official
Good day Erantia Visser,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
EV
Erantia V's updateReviewer Update
16 Nov 2018, 14:57A complaint' agent, Martin phoned me the day of this complaint. Arrangements were made. He then phoned me on Tuesday stating that my card will be delivered on Wednesday or Thursday the latest at my the Mall of the South branch and I will receive an sms stating delivery. No sms has been received. Therefore I contacted the complaints department in which I was put on hold for long as all the agents were busy when I finally got through they stated that my complaint has been closed by Martin the complaint's agent and he will be emailed about this, but no answers were provided to me. Furthermore, I then attempted phoning the mall of the south branch in order to enquire if my card has been delivered, I was then directed to another number in which my call was answered, only laughing was heard in the background and no talking.
The customer service is really pathetic! I'm very frustrated, it's been a month now and I still don't have my card.
EV
Erantia V's update16 Nov 2018, 14:57
Reviewer Update
A complaint' agent, Martin phoned me the day of this complaint. Arrangements were made. He then phoned me on Tuesday stating that my card will be delivered on Wednesday or Thursday the latest at my the Mall of the South branch and I will receive an sms stating delivery. No sms has been received. Therefore I contacted the complaints department in which I was put on hold for long as all the agents were busy when I finally got through they stated that my complaint has been closed by Martin the complaint's agent and he will be emailed about this, but no answers were provided to me. Furthermore, I then attempted phoning the mall of the south branch in order to enquire if my card has been delivered, I was then directed to another number in which my call was answered, only laughing was heard in the background and no talking.
The customer service is really pathetic! I'm very frustrated, it's been a month now and I still don't have my card.