Mr D Express Couriers
<p>Hi </p> <p>I don't actually know what to do. I received an sms saying that my FNB card is ready and that Mr D couldn't reach me so I need to contact them to deliver it. I have tried to call the contact centre five times now and each time I have been on hold for over 20 mins. I sent a facebook message to FNB asking for their help and was simply told to call the Mr D helpline. I need my card and I don't know how to get it!!!! Seriously thinking of changing banks if this is how FNB works... </p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
I have logged a complaint a formal complaint on your behalf and have requested our Credit Card Division to investigate and assist with a resolution.
We apologise for any inconvenience caused. Your reference for the above complaint is ***.
Kind Regards
Naomi Petersen
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
I have logged a complaint a formal complaint on your behalf and have requested our Credit Card Division to investigate and assist with a resolution.
We apologise for any inconvenience caused. Your reference for the above complaint is ***.
Kind Regards
Naomi Petersen
*** (option one)