Mr D couriers is giving FNB a bad name

Mr D couriers is giving FNB a bad name

I ordered a credit card at FNB.

Around the 24th Mr D phoned me, and basically told me it is a inconvenience to deliver at my home (I live on a farm).

After I told them I previously had 3 cards delivered at my home(other farmers also gotten cards delivered on their farms), the call agent told me that they can assure me that there will be a delay. Or as the agents words was "I can promise you a delay in delivery". I told them I don't mind to wait for it to be delivered because that is the option I want. I then received a sms that said my card will be deliverd on 29 January. On 29 January I received another call from them around 15:00 that told me that they can't help me to deliver the card. I told them again that I received other cards that I ordered from FNB at my home, cards was delivered to my sisters husband as well on the farm.

Then I got a sms on 30 Jan 08:44 that it will be delivered on 1 Feb. After I got the sms, they phoned me 12:27. They told me again that they can't deliver it at my home. I even gave them coordinates. Then the call agent told me they will see if they can help.

It was as if the call agents tried to pressure me to change my address because it suites them.

I can't understand why they won't assist me?

Why is the option given to deliver at your home if the courier company doesn't want to assist the client?

Mr Delivery phoned me 13:12 and basically told me they don't deliver to farmers.