Mr D couriers is giving FNB a bad name

Mr D couriers phoned me on Friday (the 1st of Dec) to arrange for my new credit card to be delivered, I live on a farm, they informed me that they do not deliver to farms and that they only deliver to cities. I arranged with them to deliver it to my parents house in Pta on Monday the 4th of Dec.

On Saturday I received an sms saying that my card will be delivered on the 3rd??

Monday the 4th at 16h30 I received a call form Mr D saying that my card was not delivered, I informed them that we arranged for the 4th, the lady said no we arranged for the 3rd, only after I told her to go listen to the recording the apologized and said they will deliver it later in the week. I told her it won't work, it is December, my parents are leaving today for holiday and wont be back until next year. she then made it sound as if they will deliver the card to the farm where I live, but she never gave me a straight answer, only said they will be in contact with me.

This morning I received an sms saying that their partners "DSV" will deliver the card as arranged. but nothing has been arranged??? i tried phoning Mr D but no one answers, they just keep on saying the operators are busy, i also cant find a website/email adress.

why is FNB using Mr D in the 1st place?? CCD courier delivered my other card and their service was 10/10!!

Mr D couriers is giving FNB a bad name. Can you maybe try follow it up on your side? Ref nr **********

regards Corinne